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Privacy Policy

We're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information on our educational platform.

Last updated: August 1, 2025

1. Introduction

Pixro.ai (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, applications, or services. By using Pixro.ai, you agree to this Privacy Policy.

2. Data We Collect

a. Information You Provide

  • Account Information: Name, email, password, organization, role.
  • Payment Details: Billing address, transaction details (processed securely by payment providers).
  • Support Requests: Messages, attachments, and feedback you send us.
  • Content You Upload: Images, product data, and other assets you choose to process.

b. Information We Collect Automatically

  • Usage Data: Features used, session duration, clickstream data.
  • Technical Data: IP address, browser type, OS, device identifiers.
  • Cookies & Tracking Data: See our Cookie Policy for details.

c. Data from Third Parties

  • Social media logins (if you sign in via Google, Facebook, etc.).
  • E-commerce or marketing platforms you choose to integrate.

3. How We Use Your Data

We process your data to:

  • Provide, improve, and personalize our services.
  • Manage accounts, subscriptions, and billing.
  • Respond to support requests.
  • Analyze usage and performance.
  • Enforce our Terms of Service.
  • Comply with legal obligations.
  • If you consent, we may also use anonymized usage data to improve our AI models.

We rely on:

  • Consent (e.g., for marketing emails or AI training opt-in).
  • Contract Performance (to deliver services).
  • Legitimate Interest (security, service improvement).
  • Legal Obligation (tax, compliance).

5. Sharing Your Data

We do not sell personal data. We may share your data with:

  • Service Providers: Hosting, payment processors, analytics tools.
  • Legal Authorities: When required by law or to protect rights.
  • Corporate Transactions: In the event of a merger, acquisition, or sale.

6. International Data Transfers

If your data is transferred outside your country (e.g., to the US), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms.

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential functionality
  • Analytics and performance
  • Marketing and personalization
  • You can manage cookies in your browser settings or via our Cookie Policy.

8. Retention of Data

We keep your data only as long as needed for the purposes above or as required by law. After that, it is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data.
  • Withdraw consent at any time.
  • Object to or restrict processing.
  • Request data portability.
  • For EU/UK users: Give instructions on the handling of your data after your death.
  • To exercise rights, contact hello@pixro.ai.

10. Children’s Privacy

Pixro.ai is not intended for individuals under 16 years old (or the minimum age in your jurisdiction). We do not knowingly collect data from minors.

11. AI and Machine Learning

If you opt-in, anonymized usage data (e.g., images, prompts) may be used to improve our AI models. You can withdraw this consent at any time from your account settings.

12. Security Measures

We use encryption, access controls, and secure storage to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.

13. Updates to This Policy

We may update this policy from time to time. The “Effective Date” will be updated, and significant changes will be communicated via email or in-app notifications.

14. Contact Us

Data Controller: Pixro.ai

Email: hello@pixro.ai